WHAT IS YOUR JEWELRY MADE OF?

Our jewelry is made of 14k gold-filled and sterling silver - they're high quality and are very durable and tarnish resistant. For more information check our page; About Our Materials

CAN I SHOWER WITH MY JEWELRY?

For the most part, yes. Gold-filled and sterling silver jewelry can withstand normal wear and tear from showering and sleeping in it, although if you do not, it will increase your jewelry's longevity & luster.

HOW DO I CARE FOR MY JEWELRY?

You can follow these instructions to increase your jewelry's longevity:

-Wipe your jewelry after each wear with a soft, gentle cloth.

-Avoid harsh chemicals, such as chlorine in pools & hot tubs, lotion, perfume, and hairspray.

-Avoid sleeping in jewelry to prevent unnecessary wear and tear.

-Daily maintenance, to keep your piece in the best shape - simply wipe the piece down with a soft cloth after each use

-To store - keep your pieces in a jewelry box or Ziploc when not being worn. Storing it away from light and oxygen helps prevent tarnishing and oxidization.

-To clean them, wash with water and unscented soap. 

WHERE IS YOUR JEWELRY MADE?

 All of our jewelry is carefully handcrafted with love in our small studio, located in Ottawa, Canada. 

WHAT IS YOUR PROCESSING TIME?

We ship all orders 3-5 business days from the date of purchase. Please note we do not dispatch on weekends or public holidays. Every order is handmade to order. There are significant delays for international shipping times due to COIVD-19. Please be aware that packages are taking quite longer than usual to get delivered when sent outside Canada.

DO YOU SHIP INTERNATIONALLY?

Yes we do! We ship worldwide.

HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?

 

SHIPPING WITHIN CANADA

All orders are shipped via Canada Post.

Canada Post Expedited Parcel: 1 to 7 business days

Canada Post Xpresspost: 1 to 3 business days

Canada Post Priority: 1 to 3 business days

 

USA SHIPPING

All orders are shipped via Canada Post.

Canada Post Small Packet USA Air: 5 to 8 business days

Canada Post Tracked Packet USA: 4 to 7 business days

Canada Post Expedited Parcel USA: 4 to 7 business days

Canada Post Xpresspost USA: 2 to 3 business days

 

INTERNATIONAL SHIPPING

WE SHIP WORLDWIDE!

For shipping internationally, we use Canada Post's International Delivery Service:

Canada Post Small Packet International Surface: 28 to 84 business days

Canada Post Small Packet International Air: 6 to 10 business days

Canada Post Tracked Packet International: 6 to 10 business days

Canada Post International Parcel Surface: 28 to 84 business days

Canada Post Xpresspost International: 4 to 7 business days

WILL I HAVE TO PAY A CUSTOMS/DUTY FEE?

You might, depending on where you live. Although most packages go through without any charges, some may incur charges. Please note that we have no control over how your country charges duty. We are not responsible for paying any customs taxes on international orders.

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

We offer a 14 day full refund policy, and 30 day warranty on all jewelry. We always strive for the highest level of customer service. If you are unhappy with your purchase, please click on this link below to contact us about your return or exchange within 14 days of delivery: shopjadajewels@gmail.com
We will be happy to refund your money for your purchase for unused, unworn and non- damaged jewelry pieces minus the cost of shipping. Your money (less the delivery fee) will be refunded upon receipt and inspection of the item. The buyer is responsible for the cost of shipping for the return delivery.